These Terms govern horse transport services provided by Ozzie and Sons Transport Inc. ("we," "us") and use of ozzieandsons.us. Each trip is confirmed with a written quote and booking confirmation; by booking, you agree to these Terms.
1. Services
We provide for-hire transportation of horses within Florida and across state lines, including shared loads on scheduled routes and private trips. We are not veterinarians and do not provide medical treatment beyond basic first aid and following written instructions from your veterinarian.
2. Quotes, deposits, and payment
- Every trip is quoted in writing before loading. Quotes include distance, stall type, and any waiting time or layover charges.
- A 25% deposit reserves your booking. The balance is due on delivery unless you have an approved account.
- Layover barn fees and tolls are included in long-distance quotes unless stated otherwise.
3. Owner responsibilities
- Provide accurate information about each horse's health, temperament, and loading behavior.
- Provide all required documents (Coggins, health certificate, and any destination-specific requirements) before loading.
- Ensure someone is available to release the horse at pickup and receive it at delivery.
- Sign an emergency veterinary authorization stating whom we may contact and spending limits.
4. Right to refuse
We may decline to load a horse that appears unfit to travel, is dangerous to handle, or lacks required documents. If we refuse at pickup for these reasons, a trip charge may apply as described in our Refund & Cancellation Policy.
5. Schedules and delays
We give estimated pickup and delivery windows. Weather, traffic, road closures, animal welfare stops, and mechanical issues can cause delays. Horse safety always takes priority over schedules.
6. Liability and insurance
We carry commercial auto liability and cargo insurance. Our liability for injury to or loss of a horse is limited to the cargo coverage limit per horse stated in your booking confirmation, unless you declare a higher value in writing and we agree before loading. Horses are living animals; we are not responsible for illness, injury, or death that results from pre-existing conditions, the horse's own behavior, or events beyond our reasonable control, where we have exercised reasonable care. We recommend owners of valuable horses maintain their own equine mortality and major medical insurance.
7. Claims
Please inspect your horse on delivery. Report any injury or concern within 48 hours to support@ozzieandsons.us or (352) 347-6281, with photos and, where applicable, a veterinary report.
8. Complaints and disputes
We want to resolve concerns directly. Contact support@ozzieandsons.us, call (352) 347-6281, or use the "Complaint or dispute" option on our contact page. We acknowledge complaints within one business day and respond in writing within seven business days. Disputes that remain unresolved will be submitted to mediation in Marion County, Florida, before any other action.
9. Governing law
These Terms are governed by Florida law and applicable federal law for interstate motor carriers, with venue in Marion County, Florida.
10. Contact
Ozzie and Sons Transport Inc.
163 Marion Oaks Pass, Ocala, FL 34473
(352) 347-6281 · support@ozzieandsons.us